Wd33 takes your privacy seriously. This policy transparently explains how we collect, store, use, and protect your personal information as a member of our platform.
We protect your information with the latest technology and transparent policies — not just a promise, but our daily practice.
All data transmitted between your device and wd33 servers is protected by industry-standard 256-bit SSL encryption. Sensitive information such as passwords and financial details is never stored in plain text.
You have the full right to access, update, or request deletion of your personal data at any time. The account dashboard provides easy controls to manage your privacy preferences.
Wd33 has never and will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Your data is not our product.
Your data is stored in certified data centres with strict physical access controls and 24/7 monitoring. Automated backup systems prevent data loss, while internal access controls ensure only authorised personnel can access your data.
Wd33 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All personal data processing is carried out on a valid legal basis and for purposes disclosed to users.
The "privacy by design" principle is applied to every new system and feature at wd33. We only collect data that is genuinely needed to provide our services — nothing more.
Important Note: This Privacy Policy forms part of the agreement between you and wd33. By registering or using our platform, you confirm that you have read and understood how we handle your personal data as described here.
Wd33 collects your personal data through several channels — including during the registration process, while you use the platform, and through automated technologies such as cookies. We only collect information necessary to provide, improve, and protect our services.
Below are the main categories of data we collect and their purposes:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Account verification & KYC compliance |
| Contact Data | Email address, phone number | Communication & two-factor authentication |
| Financial Data | Bank account number, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Security & technical analysis |
| Usage Data | Games played, session duration, preferences | Platform improvement & recommendations |
| Document Data | MyKad copy, utility bill, bank statement | Full identity verification (KYC) |
We do not collect sensitive data categories such as health information, religious beliefs, or political views unless specifically required and you have given explicit consent beforehand. In the context of responsible gaming, you may voluntarily provide relevant information to receive more tailored support.
Children's Data: wd33 does not collect or process personal data of individuals under 18 years of age. Should we discover that such data has been collected inadvertently, it will be deleted immediately.
Every piece of data we collect has a clear and legitimate purpose. wd33 does not use your data for any purpose beyond the scope disclosed to you in this policy. Below are the primary ways we use your personal information:
We apply the principle of data minimisation — meaning only the data truly necessary for each purpose is used, not all the data we hold. For example, our game recommendation system uses usage data that does not directly identify individuals.
Marketing Opt-Out Options: You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any of our promotional emails, or through the notification settings in your account. This will not affect important communications related to your account.
Wd33 does not sell or rent your personal data to any third party. However, in operating the platform, we may need to share certain information with trusted partners and service providers. All such sharing is governed by strict contractual controls.
Categories of third parties that may receive your data within a limited scope:
Data Processing Agreement: All third parties that receive wd33 user data are required to sign a data processing agreement ensuring they handle your information to the same strict privacy standards we uphold.
Wd33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They allow us to recognise you on subsequent visits and provide a smoother experience.
We use four main types of cookies:
You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality. For detailed instructions on managing cookies across different browsers, please refer to your browser's help section.
The security of your personal data is wd33's top priority. We continuously invest in security infrastructure and processes to ensure your information is protected from unauthorized access, loss, or misuse.
The technical and organisational security measures we implement include:
Breach Reporting: In the event of a data breach that may affect your rights and freedoms, wd33 will notify you and the relevant authorities within the timeframe required by applicable law. We will never conceal any serious security incident.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and wd33's internal policies, you have clear rights regarding your personal data. We respect and facilitate the exercise of these rights without unnecessary obstacles.
Wd33 fully respects your privacy rights as a user. Below are the rights you may exercise at any time.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 30 business days.
If any of your information is inaccurate or outdated, you have the right to request an immediate update through your account settings or by contacting customer support.
You can request deletion of your personal data when it is no longer needed, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes or in certain situations relating to our legitimate interests.
You can request your data in a machine-readable format for transfer to another service provider of your choice.
Where data processing is based on your consent, you may withdraw that consent at any time without affecting any processing that took place beforehand.
To exercise any of the above rights, contact us by email at [email protected] or via Live Chat within your account.
Wd33 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory obligations. Retention periods vary depending on the type of data and legal requirements.
Once the retention period expires and there is no legal requirement to keep it, your data will be securely deleted or anonymised so it can no longer be linked to you as an individual. The deletion process follows established security standards to ensure data cannot be recovered.
Wd33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. We are committed to remaining transparent about any changes made.
When we make material changes to this policy, we will:
Continued use of the wd33 platform after the effective date of any changes constitutes your acceptance of the updated policy. If you disagree with the changes made, you have the right to close your account before they take effect.
Current Version: This Privacy Policy is effective from January 2026 and supersedes all previous versions. Any questions about policy changes can be directed to our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist.
We are committed to responding within 5 business days for general inquiries, and within 30 business days for formal requests relating to your rights under the PDPA.